Shipping & Returns
Shipping Policy
Packaging:
All products are neatly gift wrapped so it is a perfect way to gift yourself or surprise a friend or family member and come with a little note too. A greeting card can be sent out with the gift at an additional cost and a message can be hand written by us in it.
Shipping policy:
All our products are shipped pan India.
However, for international shipping, we are only undertaking diary, journal and planner orders.
Shipping Time:
All orders are usually shipped 10-14 days after the order is placed and we receive the photos for customisation by email at dearmebysaritha@gmail.com ! Delivery within a week can be done at an additional cost. Reach out to us by email if you need the products within 8 days of purchase - available only within India.
Shipping Costs:
Pan India - Rs 150 or more depending on weight.
International - based on country and product. We currently use India Post for shipping internationally through their small package policy. However if you would like to receive it faster, you can email us and ask us to send it quicker at an additional cost.
Return & Exchange Policy
Personalised Orders:
No returns and exchanges allowed for our personalised orders.
Orders can however be cancelled within 3 hours of purchase. An email should be sent regarding the same. Cancellation requests after 3 hours from time of order will not be accepted.
Standard Orders:
Our standard non-personalised gifts can be returned within 3 days of delivery. Charges for return should be borne by the customer, and the refund (minus the delivery fee) will be initiated if the product is received in good original condition. The return policy varies from product to product so please check each item's page for information.
Refunds will be initiated and will be credited to your account in 21-24 working days.